Case Studies
DYXnet Success Story: Top Form International Limited
Broadband guarantees stable cross-border communications
Dedicated after-sales service helps companies reach upside potential
Top Form (SEHK.0333) is a leading OEM brassiere manufacturer, primarily engaged in manufacturing and corporate cost centre operations. Top Form’s production facilities are based in three countries: China (Longnan, Shenzhen, and Nanhai), Thailand and the Philippines, accounting for 61%, 31% and 8% of the company’s output respectively.
Leveraging on its business development, Top Form has established a foothold in different countries across Southeast Asia. To enhance the efficiency of cross-border communications, Top Form eight years ago adopted Broadband and ADSL services as provided by DYXnet, and has enjoyed stable network connectivity ever since.
Stability a Priority
Top Form IT Infrastructure Manager, Mr. Joe Lee, stated in relation to selecting Broadband and ADSL services, that stability and security are major factors to ensuring the company’s seamless communications. Top Form is currently adopting Broadband and ADSL services, as well as Firewall, provided by DYXnet. With scalable broadband capacity to maximise cost-effectiveness, the company set-up several broadband connections at its offices and factories, including the Hong Kong office and factory and the Shenzhen branch office and factory. Top Form also installed broadband for its production bases located in Nanhai and Jiangxi, to enhance internal and external communications.
Mr. Lee continued: “We value the stability of online and network services the most, especially given that we receive numerous orders daily by emails from the U.S. and Europe. Besides, a broadband network also facilitates direct communications between office and production bases, further reducing the costs of long-distance phone calls and travel and other expenses”.
24/7 Service Support
In addition to a superior broadband system, backend support is just as important. Before adopting DYXnet’s services, Top Form has subscribed for similar services offered by other ISPs; however, Mr. Lee believes that professional after-sales service is a critical component, hence subscribing to DXYnet.
“Over the past eight years, we have established a valuable relationship with DYXnet,” stated Mr. Lee. “During the only time that the company experienced a contingency of network connectivity, the technical support team of DYXnet immediately helped to identify the problem and quickly repaired it, protecting our daily operations from being affected. This also further strengthened our belief in DYXnet’s commitment to service provision.”
The DYXnet sales team pays great attention to detail, primarily at a yearly review held to better understand clients’ current needs. Putting themselves in the clients’ shoes, the team also provides the most appropriate and practical advice that also further consolidates the business relationship.
Word-of-Mouth Quality Services
The success of any product or service is based upon the acknowledgement and recognition of others and is the reason why DYXnet has becomes a leading ICT services provider.
“DYXnet’s service was first introduced to me by a friend. After the past 8 years, I am still greatly impressed by DYXnet’s commitment to providing stable services and will definitely be recommend the company to other users.”