Customers

Customer Support

DYXnet guarantees every one of our customers a personal service approach. We emphasize 24x7 proactive, responsive, single point of contact problem identification and resolution to ensure that each customer service matter is dealt with quickly, efficiently, and effectively.

We believe our mission to focus on the customer differentiates us from other Internet Service Providers. By providing many different layers of customer support, we strive to minimize errors and provide reliable service. In sum, DYXnet promises you high level of Internet service.

Our customer support team provides non-stop individualized support for your business-critical Internet solutions, 24 hours a day, 7 days a week, 365 days of the year, throughout Greater China.

Our knowledgeable and experienced team speaks Cantonese, English, and Mandarin; and is skilled at handling different customer needs which vary from simple operations to complex problem identification and resolutions.

To know more about our network maintenance schedule, please click here.

Please email to helpdesk@dyxnet.com contact us at (852) 3152 2626 or simply fill in the Enquiry Form.