DYXnet Contact Centre Outsourcing - Make Customer Relations More Profitable with a Holistic and Cost-effective Approach
DYXnet offers dynamic Contact Centre Outsourcing Services to help you grow your business by making customer relations more profitable. With DYXnet, you can win new customers, retain existing customers, optimize customer service and set your business apart from your competitors by proactively selling your products and services, actively managing your customer base and keeping customers up to date about new offerings.
DYXnet Contact Centre Outsourcing Services are designed and provisioned with multifaceted breadth and depth, from hiring and training agents to deploying a CRM system and managing the entire contact centre. At every stage of the process, DYXnet has the experience, facilities and best-of-breed technologies to support all your CRM requirements with maximum cost-performance and flexibility, thus contributing directly to your success.
Contact Centre Service Diagram
Contact Centre System as a Service: CCSaaS
If you prefer your contact centre staff to work at your own location, but want to ensure they work in a best-equipped environment, our CCSaaS product is the ideal choice. DYXnet CCSaaS provides everything you need to create a world-class contact centre. For an affordable monthly rental, you can enjoy best-of-breed contact centre applications and facilities—a fast and cost-effective solution when launching ambitious new marketing strategies and other high-quality customer services.
• Flat monthly fee with zero capital investment to establish world-class contact centre facilities and systems, all operated free of maintenance costs
• Easy deployment and fast implementation can add a service agent in as little as one day, and all done without capacity limitations or technical specifications, so you enjoy exceptional flexibility and hassle-free scalability
• Open-standard platform provides unparalleled compatibility, easily integrating with your existing CRM and ERP system
• Sophisticated telephony solutions such as IVR, remote call-recording and monitoring applications
• Hassle-free 7 x 24 technical support