DYXnet Contact Centre Outsourcing - Make Customer Relations More Profitable with a Holistic and Cost-effective Approach

DYXnet offers dynamic Contact Centre Outsourcing Services to help you grow your business by making customer relations more profitable. With DYXnet, you can win new customers, retain existing customers, optimize customer service and set your business apart from your competitors by proactively selling your products and services, actively managing your customer base and keeping customers up to date about new offerings.

DYXnet Contact Centre Outsourcing Services are designed and provisioned with multifaceted breadth and depth, from hiring and training agents to deploying a CRM system and managing the entire contact centre. At every stage of the process, DYXnet has the experience, facilities and best-of-breed technologies to support all your CRM requirements with maximum cost-performance and flexibility, thus contributing directly to your success.


Contact Centre Service Diagram



Managed Contact Centre Service

Apart from freeing up your premises, you may also want to benefit from our certified ISO 20000 ITSM operations and experienced workforce management service. Our Managed Contact Centre Service is a professional, hassle-free, all-in-one solution to help you run and manage your contact centre with a short time-to-market and optimized ROI.

•   Global IP network, intelligent telephone system and contact centre facilities
•   Tailor-made infrastructure as needed, including VoIP, CTI options, CRM integration, multimedia and call routing
•   The industry’s best-practice field management and quality monitoring
•   Seamless agent recruitment, workforce management and talent development services as part of customer-oriented solutions for marketing, sales and support

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