Contact Centre Project Management
If your contact centre is driven by a specific goal or business function, it’s important that the concept, design, network and telephony, applications, system integration and human resources are all tailored to your exact business needs. DYXnet offers an end-to-end project management service – from concept development to day-to-day operations – working hand-in-hand with you to build a professional and cost-effective contact centre.
• One-stop service including consulting, concept development, design, planning, infrastructure setup, system integration, applications development and implementation
• Agent management such as recruitment, organizational framework, training, compensation and reward systems
• Quality assurance through best-practice field management and quality monitoring
• Consultation and support on daily operations, reporting and continuous improvements
• Flexible project delivery options after the contact centre goes live – either outsourcing all operations to DYXnet or transferring operations back to the customer with fully equipped facilities, tailor-made architecture and professionally trained staff members