Diyixian aims to help enterprise and corporations in the Greater China by providing them the best IP networking services & solutions in order to enhance their productivity and profitability. Diyixian’s flagship product, ONEVPN Family provides a variety of VPN services in 19 PoPs across the Greater China region. The “ONEVPN Family” includes: “ONEVPN Enterprise”, “ONEVPN Corporate Plus” and “ONEVPN Corporate”.

All of these ONEVPN services operate on Diyixian’s sophisticated MPLS backbone. MPLS is a key routing protocol for service provides to steer IP traffic onto a variety of routes instead of one single channel, to avoid congestion or failures, and achieve what effective QoS aims to achieve – minimized traffic delay, optimized data throughput, and minimized jitter and loss of data packets.

Basically, Diyixian provides three classes of service (CoS), Gold, Silver and Bronze. The Gold Class is ideal for real time applications such as video conferencing (VC), VoIP and IPT. Silver class is suitable for delay sensitive applications such as ERP system while email, web, HTTP and file transfer can be assigned with Bronze Class. ONEVPN Enterprise, Corporate Plus & Corporate services are provided using different underlying access network technologies. Therefore, the delivered services may vary due to different ONEVPN services. ONEVPN Enterprise service has end-to-end bandwidth guaranteed since the last mile connection circuit used is DDN leased line or dedicated circuit. Corp plus and Corp can be tied to any type of broadband circuits. Besides, Diyixian also offers various types of circuit backup solution to avoid service unavailability due to failure of primary circuit.

The major benefit of using ONEVPN services is that the branch offices can be easily link together without building additional point-to-point leased lines. In addition, our professional experts provide 24 hours a day, 7 days a week monitoring and unsurpassed technical support.

The mobile phone adoptions in Hong Kong and Taiwan are more than 100%. In another words, on average everyone has more than one cell phone.

Mobile communication is very useful to mobile workers. But in some rare cases mobile communication brings some inconveniences. For example, it is not unusual for a sales representative to be responding to customer enquiry on a cell phone and at the same time talking to product manager on a desktop phone about the questions from the customer.

Mobile and enterprise communications have always been two independent systems. However, with the increasing penetration on dual-band (GSM/3G and WIFI) mobile devices and UC - FMC (Unified Communication – Fixed Mobile Convergence) has become a reality. IDC finds that about 45% of companies in service sector in Western Europe will adopt FMC in year 2007 and 2008.

I would like to share with you some personal experiences. I have installed a UC mobile client on my smart-phone and turning it into a WIFI endpoint connecting to the company UC system. I use my smart-phone to make and receive phone calls via my mobile number as well as my company extension number. Incoming call to my extension will ring both my desktop phone and my smart-phone, and I can receive the call with either device. When I am out of office and my smart-phone is not connected to the company wireless network, the UC system will automatically forward any incoming call to my extension to my mobile number. I am connected no matter where I am!

Using the UC mobile client, my smart-phone provides the same features of desktop phone, such as call transfer and multi-party conferencing, which greatly improve my communications efficiency! I no longer have to search the address book on my smart-phone, then key in the number on my desktop phone in order to make a conference call with a customer and engineer. Life has become much easier.

My smart-phone is equipped with mobile office software, email and web browsing applications.  I am now able to accomplish my work with only my smart-phone in hand. Integration between mobile and unified communications helps me to improve my productivity when traveling.

This morning I flew from Taipei to Hong Kong and then I took train to Guangzhou . I read and sent emails during the 2-hour journey on the train. I had a lunch meeting and data center visit with an important customer in Guangzhou . After that I took train back to Hong Kong and I received some calls from business partners when I was typing the summary of the lunch meeting. I am now writing this article on the flight from Hong Kong to Taipei . I am accompanied with my UC-enabled smart-phone throughout every day of my busy schedule! No more heavy baggage. UC makes working much more effective, efficient and enjoyable!

Multinational corporations step up communication efficiency
FARDAR EXPRESS deploys Unified Communications Solution

FARDAR EXPRESS WORLDWIDE LTD.
FARDAR EXPRESS is the first express company accredited by the ISO 9002 and has offices in Taiwan , Hong Kong and Shenzhen. It provides logistics services in the Greater China region by using Diyixian’s MPLS VPN and Cisco Unified Communications Manager Express service.

The Challenge:
FARDAR’s PBX was connected by VoiceGateway in Taiwan ; the Call Center in Shenzhen leased PBX from the local telecoms company.

The head-quarter, Taiwan and mainland customer service centers had different service hotlines, which was so difficult for customers to remember.

When the mainland staff was not able to deal with customers, the telephone system could not directly escalate the case to the head office in Taiwan , which degraded the customer satisfaction level.

The system could not support audio conferencing when customers wanted to seek for consultation from the staff in Taiwan or Shenzhen, which lowered the service efficiency.

The traditional VoiceGateway was of low audio quality, which also degraded the customer satisfaction level.

Diyixian’s Unified Communications Solution:
A set of Cisco ISR2811 and CCME/K9 attached with 7906G IP Phone and VS-CE500-24PC PoE Switch is to be installed in Taiwan and Shenzhen respectively.

The Benefits:
Diyixian’s MPLS VPN is compatible with the ITU G.114 standard protocol, when FARDAR EXPRESS uses IP Phone connecting Taiwan and Shenzhen, audio packs will be delayed less than 150msec, securing cross-region IP communication quality.

Service hotlines for communication between Mainland, Hong Kong , Taiwan have uniform numbers, which is easy for customers to remember. The staff across the Straits for customer service can dial each other’s extension number and invite each other to join a multi-party conference and work together to solve customers’ problems, for boosting customer satisfaction level.

The automatic switchboard is able to tailor service groups flexibly according to different work time schedules across the Straits, enabling customers to talk to the staff any time and hence boosting customer satisfaction level.

Customers’ incoming call numbers can be shown on the IP Phone and can be integrated with the logistics system so that the logistics centers can respond to the cases immediately, saving customers’ time and boosting customer satisfaction level.

Cisco Unified Communications Manager Express supports G.729’s advanced compressed audio technology, which can compress audio files to 24kbps – better than VG’s G.711 – at the minimum audio requirement.