Have you encountered difficulties in handling incoming call?
 

Any complain on long waiting time of your phone line?

Do you want
Increase Customers satisfaction by having a better call center solution?
Make use of the waiting time to promote your company's promotion?

DYX provides a call center solution to you.

Call center solution

Features of Call center:

1) Call Queue

2) Automatic Call Distribution

3) Monitoring Function

4) Real-time Statistics

5) WallBoard

Call Center:

Call queue – incoming calls are put in queue before operator / agent is available to answer. Different announcements can be played to the caller at different times after the caller has entered the queue, including caller’s position in the queue, expected wait time in the queue, customized queue announcements, music on-hold, etc.

ACD – automatic call distribution, incoming calls are distributed to operators / agents based on specified rules, including round robin, least busy, priority, etc. Customers can configure the distribution mode to suit their needs.

Monitoring functions–Supervisors can view real time statistics for the performance of each group and can manipulate calls and call back requests in the queue. When the agents use Zultys IP phones, the supervisor can silently monitor a call and can barge into that call if required.

Real-time statistics – supervisors can see real-time statistics including callback monitor, queue monitor, group statistics, agent monitor and agent statistics.

Wallboard –The wallboard feature allows you to display information about the operation and current status of the call center. With the solution from Zultys, this does not require a custom display panel. Instead, the data is projected onto a screen using standard equipment (a PC with Microsoft Excel).

Diyixian welcomes you to the Cisco UC Express!
Sales Hotline: 852 2187 7688

Cisco 2800 Series Voice Bundle